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How can we help you? 

Please have a look at our frequently asked questions.

About Annie & Hallie

Who is Annie & hallie ?
Founded in Montreal in 2019, it is a mid- to high-end underwear brand that focuses on the comfortable experience of intimate wear. Since the first comfortable underwear without steel rims, we have created underwear based on the design concept of “pay attention to women’s physical feelings” and are committed to exploring the balance between comfort, function and beauty. Our products take care of women’s daily work and serve women in North America and Asia.

The outerwear just only a visual experience, but the underwear must be honest with the body, and sexy is not deliberate, but from self-confidence in the body and acceptance of the true self and the relationship with life.

Terms and Conditions

USE OF THIS WEBSITE

This website (our “Site”) is owned by Technology Indulane Inc. and is operated for your personal, non-commercial use and information. The terms “we,” “us” and “our” refer to Technology Indulane Inc. Your use of our Site is subject to the following terms and conditions (these “Terms”). These Terms include our Privacy and Security Policy. By accessing and browsing our Site or purchasing products through our Site, you accept these Terms without limitation or qualification. If you do not agree with any of these Terms, please do not use this Site. The advertisements on our Site are invitations to you to make offers to purchase products and services on our Site and are not offers to sell.

The use of our Site and the products available for purchase on our Site are intended for adults only. If you use our Site to purchase products, you represent and warrant that you are of legal age to enter into any purchase agreement through our Site and become bound by its terms. If you are under the legal age in the jurisdiction in which you reside, you may not purchase products yourself using our Site, but your legal guardian or parent may use our Site on your behalf. Indulane Inc. does not knowingly collect information from individuals who are not of legal age in their jurisdiction.

If you choose to use our Site to purchase products, you will be required to provide certain contact, payment and shipping information, and you may elect to establish an account. You herby agree and warrant to Technology Indulane Inc. that you are responsible for all such information and that all such information will be accurate and complete.

You agree not to do (or help others to do) the following:

  • Share your account, if any, or other personal information with others, or make purchases other than as a guest or through your own account;
  • Purchase products for commercial use, resale or other, non-personal use;
  • Access or tamper with non-public areas of the Site;
  • Disable, hack, work around or otherwise attempt to override or vulnerability-test any security measures associated with our Site;
  • Use our Site in any manner not expressly permitted by these Terms;
  • Engage in any deceptive, misleading or fraudulent transactions or other behavior on our Site; or
  • Be vulgar, profane, abusive or discourteous in any email, form entry or otherwise on or through our Site.

It is your responsibility to verify and obey all applicable local, provincial, federal and international laws, including minimum age requirements in regards to the purchase, possession and use of any item obtained from our Site.

PRODUCT AVAILABILITY AND CORRECTIONS

Technology Indulane Inc. cannot guarantee that products and services advertised on our Site will be available when ordered or thereafter. If Indulane Inc. cannot deliver any of the products ordered because they are out of stock or no longer available, you will be advised by email or by phone. Technology Indulane Inc. is not liable for any inconvenience and or damages attributed to any unavailability of any and all products and/or services.

Technology Indulane Inc. endeavors to provide up-to-date and accurate information on our Site. However, misprints, typos, inaccuracies, omissions (including incorrect specifications for products), or other errors may sometimes occur.

Our Site is provided “as is” and your use of our Site is at your own risk. Technology Indulane Inc. specifically disclaims all warranties of any kind, expressed or implied, including without limitation warranties of title, or implied warranties of merchantability of fitness for a particular purpose. Without limiting the foregoing, Technology Indulane Inc. does not warrant that the content of our Site including, without limitation, product descriptions or photographs, is accurate or complete. Technology Indulane Inc. reserves the right to: correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; change at any time the products and services advertised or made available for sale on our Site, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Site content without any notice or liability to you or any other person; reject, correct, cancel or terminate any order, including accepted orders for any reason and limit quantities available for sale or sold.

Certain descriptions and measures are approximate and are for convenience purposes only. Reasonable efforts have been made to accurately display the characteristics and features including color and fits. However, the color may differ from one computer system to the other and we cannot guarantee the color will be displayed accurately on your computer system.

ORDERS AND PRICING

All orders made on or through our Site are subject to these Terms.

The price for each product that you order is the price that appears on our Site. By placing an order, you agree to pay such price as well as all additional amounts described below.

Prices do not include shipping charges or any applicable import duties or sales taxes.

Technology Indulane Inc. has the right to modify at any time the prices of the products shown on our Site, without notice.

Except as otherwise indicated on our Site, all prices are shown [and will be processed] in Canadian dollars.

The prices of the products shown on our Site may differ from those in Technology Indulane Inc. boutiques or other websites owned by Technology Indulane Inc.

If an error occurs during an online purchase, you will be contacted by a representative, either by phone or email, and if applicable, an adjustment will be made. For example, a product is no longer available, a taxation error occurred, etc.

SHIPPING

  1. Technology Indulane Inc. has the right to modify at any time the shipping charges without notice.
  2. Items will be shipped as soon as possible once your order is accepted. Processing and delivery times may vary according to the shipping address and product availability, and may be affected by other factors not in the control of Technology Indulane Inc. Delivery dates are estimated and not guaranteed.
  3. Deliveries are made Monday through Friday (holidays excluded). Your package will be shipped by the shipping company identified when you place your order (typically Canada Post).
  4. As soon as the shipping company takes possession of the products, Technology Indulane Inc. relinquishes all property rights to the buyer.
  5. Delivery of the products is subject to the rules of the shipping company as well as the rules concerning the signature acknowledging receipt of the products. If you are absent at the time of delivery, you will be responsible for tracking and collecting the products according to the rules and procedures of the shipping company.
  6. We currently offer shipping to street addresses and P.O. boxes within Canada and USA

RETURNS & EXCHANGES

Technology Indulane Inc. offers refunds on products purchased online, within 21 days of purchase. Only products that are unworn, unwashed, in their original condition and packaging, and with the price tags still attached, will be eligible for return and refund. Refunds will be made by the same method of payment used for the original purchase. [We strongly recommend you do not remove your undergarments when trying on panties, teddies and swimsuits until you are sure that the fit and style are to your liking.]

For products purchased during or in connection with a promotion, please note that the return of such products may cause the promotional terms to no longer be met. In this case, the value of the returned item and any items included in the promotion will be recalculated to match the new terms of sale.

For alternate items, return your original purchase for a refund and place a new order on our site for a new item.

Technology Indulane Inc. reserves the right to refuse any exchanges or requests for refunds for products that are not specified above, including items that have been worn, abused, altered, soiled, washed or damaged in any way. Items received in such condition will be returned to the customer. No credit will be issued, and the purchaser will be charged for the return shipment and forfeit all claims.

No refund or credit will be given for shipping and handling charges, unless the original product was defective or if the exchange or refund is the result of an error by Technology Indulane Inc. In these cases, the item must be returned by regular mail only. Please contact our customer service department at 1-514-7466-630 for further instructions.

Returns should be made to the below address by the courier of your choice:

Annie&Hallie.com Web Returns 

3505 Avenue Ernest – Hemingway, Saint-Laurent, QC H4R 3L1

INTELLECTUAL PROPERTY

The material on our Site, including but not limited to texts, images, illustrations, software, audio clips and video clips, is owned or licensed by Technology Indulane Inc., and is protected in Canada and in other jurisdictions worldwide by the Copyright Act and by virtue of applicable international treaties. Consequently, you may not copy, reproduce, republish, download, post, transmit, distribute or modify any such material, in whole or in part, in any form whatsoever, without the prior written consent of  Technology Indulane Inc.

All trademarks, trade names, logos and service marks (collectively “Marks”) displayed on our Site are registered or unregistered Marks of  Technology Indulane Inc. or its licensors, are the property of their respective owners, and may not be used without written permission of the owner of such Marks. Nothing in these Terms or on the Site is to be interpreted as conferring any right to use the Marks or the material described above. Notwithstanding the foregoing, Technology Indulane Inc. authorizes you to make an electronic or hard copy of the information posted on any page of this site provided that the copy is used solely for non-commercial, personal purposes and, in each and every case, provided that any such copy remains protected by all copyright, trademarks, service marks and other proprietary notices and legends contained on our Site. This authorization does not include any right to resell, distribute or otherwise exploit our Site or its contents or any collection of product listings, descriptions or prices; any to engage in any other derivative use of our Site or its contents, including any downloading or copying of information for the benefit of any merchant, or any use of data mining, robots, or similar data gathering and extraction tools. In addition to the restrictions in the section above entitled “Use of This Website,” you may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of  Technology Indulane Inc. and its affiliates without express written consent of  Technology Indulane Inc. You may not use any meta tags or any other “hidden text” utilizing Technology Indulane Inc.’s name or trademarks without the express written consent of  Technology Indulane Inc. Any unauthorized use of our site and/or its contents automatically terminates the foregoing authorization.

LIMITATION OF LIABILITY

You agree that to the fullest extent permitted by applicable law, neither Technology Indulane Inc. nor any of its officers, directors, employees, agents and representatives, nor any successors or assigns of any of them, shall be liable to you or to any third party for any loss or damage whatsoever arising out of or related to your use of our Site, regardless of the theory of liability or type of purported damages claimed, even if  Technology Indulane Inc. has been informed or should have knowledge of the possibility of such liability or damages. Your sole and exclusive remedy for any problems associated with your use of our Site shall be for you to discontinue using our Site.

CHANGES

Technology Indulane Inc. may occasionally modify, amend or otherwise update these Terms. Any such changes shall be effective immediately upon their posting on our Site. Following the posting of such changes, your continued use of our Site will constitute your acceptance of these Terms and any additional policies, as modified, and you will be bound by such changes.

MISCELLANEOUS

These Terms and all matters relating to your use of our Site and purchase of products from Technology Indulane Inc. shall be governed by the laws of Quebec and the laws of Canada applicable to Quebec. By using our Site or purchasing products on or through our Site, you consent to the exclusive jurisdiction of the courts of Quebec in connection with any matter arising out of or relating to our Site and such products. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. If any one of these Terms shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

If you have questions about our products or our Site, please contact our customer service toll free at 1-514-746-6630 or by email at info@annie&hallie.com.

Payments

What payment methods do you accept?
We accept payment with PayPal, Annie&hallie gift cards or by Visa, MasterCard, Discover and American Express..

Is my payment information secure?

Credit card information is sent to Beanstream servers. The information sent is parsed into a format the bank gateway understands and is sent to the bank via the internet. Once the bank receives this information, it is passed through the banking network. Annie&Hallie’s account is credited, the consumer’s credit card account is debited, and an authorization is sent back to Beanstream servers. At this point a receipt is generated and sent to the consumer’s web browser and an email order notification is sent to the merchant. This all takes less than 30 seconds. Any personal information we collect during your visit is used only with your prior knowledge and consent.

Privacy & Security

At Technology Indulane Inc., we believe that your online shopping experience should be convenient, pleasant, private and secure.

This privacy and security policy describes how we use and protect the information that you choose to share with us. Please be assured that we respect the compliance guidelines in force.

CONTACT AND SHIPPING INFORMATION

To enable us to fulfill your online purchases of our products using our website, we will ask you to voluntarily provide your contact and shipping information, such as your name, email address, postal address, and telephone number. We use this information to complete your transaction and to enable you to access certain features and functions of our website. By providing such information and initiating a purchase on or through our website, you are providing us with your informed consent to use such information for the purposes described in this privacy and security policy. If you choose not to provide the requested information, you will not be able to use those features of our website, and you will not be able to conduct transactions through our website. We may also use your information to contact and correspond with you and to respond to your inquiries. With your consent, we may send you, from time to time, emails or other communications regarding goods or services we believe will interest you, for example to:

  1. Fulfill requests for products, services or information
  2. Provide customer service care
  3. Run contests or promotions
  4. Offer new products and services
  5. Measure and improve the effectiveness of our website or our marketing endeavors
  6. Tailor our online or in-store offerings to your preferences

Note: It is your responsibility to ensure the information you provide to us is accurate. You can do so by updating your profile on the “My Account” page.

PAYMENT INFORMATION

We use only well-known banking partners, such as Bank and PayPal, to process our customers’ credit card transactions. When you purchase products through our website, your payment card information is collected by our banking partner in order to process your payment. Only our banking partner has access to your transaction-related payment information. Your payment card number and other payment information are not stored on our servers.

SECURITY

We take security seriously, and we take commercially reasonable precautions to protect your information from unauthorized use, loss or disclosure, including by using Secure Sockets Layer (SSL) encryption. You acknowledge, however, that no method of transmission over computer networks, including the Internet, is 100% secure. Accordingly, we do not and cannot guarantee the security of any information you provide to us.

COOKIES

Cookies are small text files stored on your computer’s drive that identify your computer and allow websites you visit to recognize your computer and remember information you provide to the websites. You can adjust your browser settings to accept or reject cookies, and you can delete cookies automatically or manually. The lavieenrose.com website requires you to enable your web browser cookies in order to be able to view products, sign in and use other features. Depending on your browser preferences, when you shop at lavieenrose.com, a cookie is stored on your computer. The cookie contains a unique identification code and lets you:

  1. Add a product to your shopping bag
  2. Proceed to check out
  3. Save your shopping bag and retrieve it the next time you visit the site

The cookie also helps our server remember your scrolling bar position on our website. No personal information, such as contact or payment information is stored in the cookie.

THIRD PARTIES

Technology Indulane Inc. does not sell its users’ information to other companies. Of course, we must disclose your shipping information to the shipping company that will deliver your order to you, and when you enter your payment card information when placing an order, our banking partner receives your payment information so that it can process your payment. We do not share your information for any reason other than to make our website available to you,  to fulfill your orders and to provide you with customer service.

MARKETING ACTIVITIES (CONTESTS, PROMOTIONS AND SURVEYS)

Occasionally, we may run contests, promotions, or surveys. If you choose to participate, you may be asked for your contact information, as well as additional optional survey information (for example, product preferences). Information from contest entries will be used to contact you if you win. We may also summarize survey information for analysis, but in a way that ensures contest participants cannot be identified. We will not share personal information from entries. All contests are subject to rules that will be available for each particular contest.

CHANGES

Technology Indulane Inc. may occasionally modify, amend or otherwise update this privacy and security policy. Any such changes shall be effective immediately upon their posting on our website. Following the posting of such changes, your continued use of our website will constitute your acceptance of this privacy and security policy.

Your Orders

How about Orders and Pricing?
All orders made on or through our Site are subject to these Terms.The price for each product that you order is the price that appears on our Site. By placing an order, you agree to pay such price as well as all additional amounts described below.

Prices do not include shipping charges or any applicable import duties or sales taxes.

Technology Indulane Inc. has the right to modify at any time the prices of the products shown on our Site, without notice.

Except as otherwise indicated on our Site, all prices are shown [and will be processed] in Canadian dollars.

The prices of the products shown on our Site may differ from those in Annie&Hallie boutiques or other websites owned by Annie&Hallie.

If an error occurs during an online purchase, you will be contacted by a representative, either by phone or email, and if applicable, an adjustment will be made. For example, a product is no longer available, a taxation error occurred, etc.

Can I cancel my order?
When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 21 days. Underwear can only be returned if it has not been tried on,If you have forgotten to purchase an item, you will need to place a secondary order.

Shipping & Returns

Shipping and Taxes

Free standard shipping on all orders of $99 or more.

Processing delay may vary in peak periods.

All shipping fees are in Canadian dollars. For delivery, some exceptions may apply.

Online orders are shipped with Canada Post.

Annie&Hallie reserves the right to modify shipping fees at any time without notice.

The purchased items will be shipped as soon as possible once the order is processed. Processing and delivery times may vary according to the shipping address and product availability. The estimated delivery dates are calculated from the moment the products leave the La Vie en Rose warehouse.

Delivery of products is subject to the rules and regulations of the shipping company and those related to signature attesting to the receipt of the goods. If you are absent at the time of delivery, the tracking and pick up of products according to the rules and procedures of the shipping company will be your responsibility.

Sales tax varies according to the shipping address. For example, if the order is shipped to British Columbia, but the billing address is in Quebec, the sales tax in British Columbia will be added to your bill. The applicable provincial sales tax will be added to all orders.

How do i return merchandise purchased online ?
Please visit our online stores within 21 days of purchase with the following required items:

The original packing slip.

The credit card used to place your order (if you made your purchase via PayPal, Annie&Hallie gift card will be issued for the amount of the refund).

The items you wish to return or exchange.(Underwear can only be returned if it has not been tried on)

How do I return my item?
1:Refunds will be processed according to the orginal method of payment.The shipping and handling fees will not be refunded.

2:Any Merchandise eligible for a return must be in original condition, not having been worn, should not have been washed and price tags still be attached.Please make returns to the following address by mail or courier of your choice:

Annie&Hallie.com Web Returns 

3505 Avenue Ernest – Hemingway, Saint-Laurent, QC H4R 3L1

Please note: Shipping and handling fees will not be refunded unless the goods are defective or Annie&Hallie is at fault. In this case, the goods must be returned only by mail. Please contact our customer service at 1-514-746-6550 for more information.